.png)
General Terms and Conditions
Last updated: 22 September 2026
These Terms and Conditions apply to every offer made by Luwie Life and to every agreement concluded between Luwie Life and a consumer via www.luwielife.com.
By placing an order through our webshop, you agree to these Terms and Conditions.
Article 1 – Identity of LUWIE
Luwie Life
Galliërsweg 49, Unit 8524
5349 AT Oss
The Netherlands
Chamber of Commerce number: 99517361
Email: info@luwielife.com
Website: www.luwielife.com
Article 2 – Applicability
These Terms and Conditions apply to every offer, every order and every agreement between Luwie Life and the consumer.
Before an agreement is concluded, these Terms and Conditions will be made available in such a way that the consumer can easily review and save them.
If additional terms and conditions apply alongside these Terms and Conditions, this will be clearly stated.
If any provision of these Terms and Conditions is found to be null and void or voidable, the remaining provisions will remain in full force and effect.
Article 3 – The Offer
We do our best to describe our products as fully and accurately as possible.
For each product, where relevant, we provide information including:
-
product characteristics;
-
material;
-
size;
-
colour;
-
price;
-
availability;
-
use and fit.
Images are for illustrative purposes only. Due to differences in screens, lighting and materials, colours or details may vary slightly in reality.
Obvious mistakes, typographical errors or clear pricing errors are not binding on Luwie Life where the consumer could reasonably have understood that an error had occurred.
Luwie Life reserves the right to change or discontinue its product range, product information, availability, prices and promotions. Such changes will not affect agreements that have already been concluded, unless otherwise required by law.
Article 4 – Prices
All prices listed are in euros and are exempt from turnover tax (VAT) due to the application of the small businesses scheme (Article 25 of the Dutch Turnover Tax Act). Any shipping costs and other additional charges will be clearly displayed before the order is completed. For deliveries outside the European Union, import duties, taxes or customs charges may apply. Where legally permitted, these costs are the responsibility of the customer.
Luwie Life may change its prices. A price change will not affect orders that have already been definitively placed. For orders shipped outside the EU (such as the United Kingdom), local customs fees, import duties, or taxes may apply. These charges are the responsibility of the buyer.
Article 5 – Formation of the Agreement
The agreement is concluded when you place an order through our webshop and we confirm the order.
After receiving your order, you will receive an order confirmation by email.
Luwie Life reserves the right to refuse an order where there is a valid reason to do so, for example where:
-
a product is unavailable;
-
there is an obvious pricing or system error;
-
a payment cannot be verified;
-
there is a reasonable suspicion of fraud or misuse.
If we are unable to fulfil an order and have already received payment, the amount paid will be refunded.
Article 6 – Payment
The available payment methods are displayed during checkout.
The consumer is responsible for providing accurate payment details.
The order will be processed after payment has been successfully completed, unless different conditions apply to a specific payment method.
We may use external payment service providers to process payments. Additional terms and conditions of the relevant payment provider may apply to the use of these payment services.
Article 7 – Delivery
Luwie Life aims to dispatch orders within the timeframe stated on our website.
Current estimated delivery times are stated on our website.
Delivery will take place at the delivery address provided by the customer.
The customer is responsible for entering the correct delivery address. Please check your address carefully before completing your order. If an order is returned due to incorrect or incomplete address details provided by the customer, additional shipping costs may be charged for reshipment, where legally permitted.
Delays during transport may occur. If there is an issue with the delivery, you can contact us at info@luwielife.com.
Article 8 – Risk During Shipping
The risk of loss of or damage to an order remains with Luwie Life until the consumer, or a third party designated by the consumer other than the carrier, has received the product.
This does not apply where the consumer has independently chosen a carrier that was not offered by LUWIE.
Article 9 – Right of Withdrawal
For an online purchase, consumers generally have the right to withdraw from the agreement without giving a reason within 14 days.
The withdrawal period begins on the day after you, or a third party designated by you, receives the product.
To exercise your right of withdrawal, you must clearly inform us within this period that you wish to withdraw from the agreement.
You can do so via:
-
our online withdrawal function;
-
the model withdrawal form;
-
another unambiguous statement.
After notifying us of your withdrawal, you have a further 14 days to return the product.
More information about returns can be found in our Shipping & Returns Policy.
Article 10 – Return Conditions
During the cooling-off period, you may inspect and try on the product to the extent necessary to assess its nature, characteristics, size and fit. You are liable for any reduction in value if the product has been used beyond what is necessary to determine its nature, characteristics and functioning. The direct costs of returning the product are the responsibility of the consumer, unless the return is due to an error by Luwie Life or unless otherwise stated. We recommend that return shipments are sufficiently stamped, carefully packaged and sent with Track & Trace. For orders shipped outside the EU (such as the United Kingdom), local customs fees, import duties, or taxes may apply. These charges are the responsibility of the buyer.
Article 11 – Refunds Following Withdrawal
If you withdraw from the entire agreement, we will refund all payments to which you are legally entitled, including the cost of our cheapest standard delivery method.
If you return only part of the order, the original shipping costs will not be refunded.
If you selected a more expensive shipping method than our standard delivery method, we are not required to refund the additional cost of that more expensive shipping method.
We will issue the refund no later than 14 days after receiving the withdrawal notice.
We may withhold the refund until we have received the product or until you have provided proof that you have returned the product, whichever occurs first.
The refund will be made using the same payment method used for the original order, unless otherwise agreed.
Article 12 – Warranty and Statutory Conformity
You are entitled to receive a product that meets what you may reasonably expect from it.
If a product is damaged, defective or incorrectly delivered upon receipt, please contact us as soon as possible at info@luwielife.com.
Please preferably include your order number and, if possible, photos.
We will then work with you to determine an appropriate solution.
These Terms and Conditions never limit your statutory rights regarding a product that does not conform to the agreement.
Article 13 – Sizing, Fit and Use
Our products are designed based on the sizing and product information stated on the relevant product page.
We recommend carefully reviewing the sizing information before ordering and measuring your dog according to our measuring instructions.
The suitability of a particular size may depend on factors including body shape, coat and personal preference regarding fit.
If you are unsure about the size, you can contact us before placing your order.
Article 14 – Responsible Use
The customer is responsible for using our products in accordance with the purpose for which they were designed.
Check products regularly for wear or damage.
Do not use a product if it is damaged or if safe use can no longer be guaranteed.
Do not allow a dog to use a product without appropriate supervision where supervision is necessary due to the type of product or the circumstances.
Article 15 – Complaints
Do you have a complaint about our products or services? Please contact us at:
Describe your complaint as clearly as possible and, where relevant, include your order number.
We aim to handle complaints as quickly as possible and within a reasonable period.
If a complaint cannot be resolved by mutual agreement, both you and Luwie Life retain the statutory rights applicable to the agreement.
Article 16 – Liability
Luwie Life is liable for damage to the extent that such liability arises under applicable law.
Nothing in these Terms and Conditions excludes or limits liability where such exclusion or limitation is not permitted under mandatory consumer law.
Luwie Life is not responsible for damage resulting from incorrect, improper or unintended use of a product, to the extent that such damage cannot be attributed to Luwie Life.
Article 17 – Force Majeure
If Luwie Life is temporarily unable to fulfil its obligations due to circumstances beyond its reasonable control, we will inform the customer where reasonably possible.
Such circumstances may include, for example:
-
serious transport disruptions;
-
disruptions affecting external service providers;
-
natural disasters;
-
government measures;
-
strikes;
-
other circumstances beyond Luwie Life’s reasonable control.
Consumers’ statutory rights remain applicable in such circumstances.
Article 18 – Intellectual Property
All intellectual property rights relating to our website and our own content, including texts, images, designs, logos, photography and graphic materials, belong to Luwie Life or to third parties that have granted Luwie Life permission to use such materials.
These materials may not be used commercially, copied, reproduced or distributed without prior permission, unless permitted by law.
Article 19 – Use of the Website and Customer Accounts
The website is intended for personal use by visitors and customers who wish to view or order our products.
If you create a customer account, you are responsible for providing accurate and up-to-date information and for keeping your login details confidential.
You are responsible for activities carried out through your account to the extent that such activities can be attributed to you.
You may not use the website or an account for fraudulent, unlawful or commercial purposes that conflict with these Terms and Conditions or applicable law.
LUWIE may temporarily restrict, suspend or delete an account where there is fraud, misuse, a serious breach of these Terms and Conditions or a legal obligation to do so. Where reasonably possible, we will inform the relevant user.
Article 20 – Personal Data
When processing orders and providing our website, we process personal data.
More information about this can be found in our Privacy Policy at www.luwielife.com.
Article 21 – Changes to the Terms and Conditions
Luwie Life may amend these Terms and Conditions.
In principle, the Terms and Conditions in force at the time the agreement was concluded will apply to an order.
The most recent version is always available on our website.
Article 22 – Applicable Law
Agreements between Luwie Life and consumers are governed by Dutch law.
If the consumer lives outside the Netherlands, any mandatory consumer rights under the laws of the country in which the consumer resides will remain applicable where required by law.
Disputes may be submitted to the competent court in accordance with the applicable legal rules.
Article 23 – Contact
For questions about these Terms and Conditions, you can contact us at:
Luwie Life
Galliërsweg 49, Unit 8524
5349 AT Oss
The Netherlands
Chamber of Commerce number: 99517361
Email: info@luwielife.com
Website: www.luwielife.com