Last updated: 18 September 2026

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At Luwie Life, we believe it is important that everyone can use our webshop as comfortably and independently as possible. That is why we work to make our website accessible to as many visitors as possible, including people with visual, hearing, physical or cognitive disabilities.

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Our Commitment to Accessibility

We aim to make our webshop perceivable, operable, understandable and robust.

When designing, managing and further developing our website, we take into account, wherever possible, the principles of digital accessibility and the relevant European accessibility standards.

This means, among other things, that we pay attention to clear navigation, readable text, sufficient colour contrast, accessible forms and buttons, and the ability to use our webshop on different devices and with assistive technologies.

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What We Do

When developing and maintaining our webshop, we pay particular attention to:

• clear and consistent navigation;

• readable text and sufficient colour contrast;

• clear headings and a logical page structure;

• descriptive alternative text for relevant images;

• recognisable and clearly labelled links, buttons and forms;

• keyboard navigation where applicable;

• support for different screen sizes and zoom settings;

• understandable instructions and error messages during the ordering process;

• accessibility of important parts of the ordering and payment process;

• compatibility with commonly used assistive technologies, where technically possible.

We pay particular attention to the parts of our webshop that allow visitors to search for, view, select, order and pay for products.

 

Accessibility of Product Information

We aim to present our product information as clearly and understandably as possible.

Where images contain important information, we aim to make this information available in another accessible format as well. This applies, for example, to information about our products, sizes, fit, materials and how our products are used.

When we receive specific information from a manufacturer or supplier regarding the accessibility of a product, we aim to make this information available with the relevant product where appropriate.

 

Assistive Technologies

We aim to ensure that important parts of our webshop can be used with commonly used browsers, different screen sizes, keyboard navigation, screen magnification software and other commonly used assistive technologies.

Because combinations of devices, browsers and assistive tools may vary, we cannot guarantee that every feature will work in exactly the same way in every technical environment.

Are you experiencing a problem? Please contact us. We will be happy to help you find the information you need or assist you in completing your order in another suitable way.

 

Third-Party Services

Our website and webshop are built and hosted using Wix. We may also use third-party services, for example for payments, shipping, social media or other functionality.

Certain parts of these services are technically managed by external parties and are therefore not entirely within our direct control.

Where possible, we select and configure these services with digital accessibility in mind. If we identify an important third-party feature that is insufficiently accessible, we will consider what improvements or alternatives may be possible.

 

Continuous Improvement

Digital accessibility is an ongoing process.

We continue to review and improve our website whenever new content, products, features or technologies are added.

Despite our efforts, it is possible that certain parts of our website may not yet be fully accessible. When we become aware of an accessibility issue, we aim to find an appropriate solution wherever reasonably possible.

 

Experiencing an Accessibility Issue?

Are you unable to use part of our website properly? Are you having difficulty placing an order, using the payment process, or do you need information in another accessible format?

Please let us know. We will be happy to work with you to find an appropriate solution.

You can contact us via:

Email: info@luwielife.com
Website: www.luwielife.com

If possible, please include:

• the page or feature concerned;

• the problem you are experiencing;

• the device, browser or assistive technology you are using, where relevant.

This will help us investigate the issue and continue improving our webshop.

Upon request, we can also explain the information contained in this accessibility statement verbally.

 

Applicable Legislation

Since 28 June 2025, accessibility requirements resulting from Directive (EU) 2019/882, the European Accessibility Act (EAA), have applied in the Netherlands, including to e-commerce services.

Under this legislation, an exemption applies to micro-enterprises providing services. In this context, a micro-enterprise is an undertaking with fewer than 10 employees and an annual turnover of no more than €2 million.

To the extent that the statutory accessibility requirements apply to LUWIE, we take these requirements into account when providing and maintaining our webshop.

Even where a statutory obligation does not apply to us, we consider digital accessibility important and aim to make our webshop comfortable and independently accessible to as many visitors as possible.